Last updated: August 14, 2026
Refund & Exchange Policy
At Zodiwear, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.
Exchange Window
We accept eligible exchange requests within 7 days of delivery.
To request an exchange, contact us at:
Phone: 9924773650
Email: zodiwear01@gmail.com
Please provide your Order ID and details of the product you want to exchange.
Eligible Products
To qualify for an exchange, the product must:
- Be unused
- Be unworn
- Be unwashed
- Have all original tags attached
- Be in its original condition
- Be returned with the original packaging, where applicable
Products that have been worn, washed, damaged, altered or soiled may not be eligible for exchange.
Size Exchange
Size exchanges are subject to product and size availability.
If your requested size is unavailable, we may offer another available option or an alternative resolution.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product materially different from what was ordered
please contact us as soon as possible after delivery.
We may ask for photographs, videos, packaging information and your Order ID so that we can investigate the issue.
Nothing in this policy is intended to limit any consumer rights or remedies available under applicable law. Indian e-commerce rules require appropriate handling of defective, deficient, spurious, misrepresented or certain late-delivered goods.
Refunds
Where a refund is approved, the refund will generally be processed to the original payment method or another appropriate payment method available to us.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
Change of Mind
Unless otherwise stated on the product page or promotional offer, Zodiwear does not provide refunds simply because a customer changes their mind after receiving an eligible product.
Eligible size exchanges may still be available under this policy.
Sale & Promotional Products
Products purchased during special promotions, clearance sales or other promotional offers may have different exchange or refund conditions. Any special conditions will be displayed with the relevant offer.
Cancellation
If you want to cancel an order, contact us as quickly as possible.
An order may not be cancellable once it has been processed, packed or shipped.
Any cancellation or refund will be handled in accordance with applicable law and the circumstances of the order.
Return Shipping
Where a return/exchange is approved, we will inform you whether return shipping is to be arranged by you or by Zodiwear.
Any applicable return shipping charges will be communicated before the return is processed.
Contact Us
For exchange, refund or damaged-product assistance:
Phone: 9924773650
Email: zodiwear01@gmail.com
Address:
Shop No. G34, Raj Textile Market,
Behind Capital Square, Saroli,
Surat, Gujarat – 395012, India